About The Communications Bureau
The Communications Bureau’s overall mission is to receive phone, radio or computer messages from 9-1-1 call takers, the general public or other agencies; interpret or evaluate these messages; and then take the proper action by dispatching the appropriate resources to the emergency or handling the non-emergency situation.
Located in the Lucas County 9-1-1 building located at 2144 Monroe St., the Toledo Fire and Rescue’s Communication Bureau (Alarm Office) is the vital link between the public’s request for assistance with fire and medical emergencies and the Toledo Fire’s emergency response units. The Communications Bureau is a 24-hour operation charged with maintaining reliable communications among all fire division members, with administration and all secondary support agencies.
Fire Lieutenants oversee fire dispatch operations and are directly involved in all unusual or working fire incidents such as first, second, and third alarm fires, HAZMAT, water rescue, and confined space incidents. The fire dispatchers are charged with notifying the appropriate number and type of fire apparatus via mobile radio or alert receiver and dispatching these units as quickly and expeditiously as possible. The fire dispatchers gather and maintain all information related to the emergency and then forward this information to responding units. The fire dispatchers are also responsible for the notification of support agencies such as Red Cross, public utilities, Coast Guard, Environmental Services and more.
Toledo Fire and Rescue Department operates on the Lucas County 800MHz Radio System. The Communications Bureau is responsible for the operation and maintenance of all Toledo Fire radios, alert receivers, and other communications equipment that operate on the system.
Toledo Fire & Rescue Dispatch in the fourth site for the Ohio Fire Chief’s Emergency Response Plan.
Deputy Chief Thomas Jaksetic began his career with Toledo Fire & Rescue Department when he was appointed on May 11, 1984. Deputy Chief Jaksetic was promoted to Lieutenant on February 4, 1988, to Captain on November 13, 1992, Battalion Chief on December 10, 2007, then Deputy Chief on July 15, 2011.
During his career Deputy Chief Jaksetic has been assigned to stations 6, 16, and 5. As a Captain, Chief Jaksetic served in the Homeland Security/Special Operations Bureau. Deputy Chief Jaksetic is a certified diver and Hazardous Materials Technician.
Deputy Chief Jaksetic is a member of the Toledo Joint Terrorism Task Force, and serves as a liaison with the Ohio Department of Homeland Security-Strategic Analysis Information Center.
In 1996 Deputy Chief Jaksetic was awarded the State of Ohio Medal of Valor Award as well as the 1996 National Heroism Award through Firehouse Magazine.
Deputy Chief Jaksetic currently is the Deputy Chief of the Communications Bureau, Special Operations Bureau, and Federal Grant Oversight.
Captain Angela Magers was appointed to the Toledo Fire & Rescue Department on March 22, 1996. Promotions for Captain Magers came in 2006 to Lieutenant and 2010 to Captain. Captain Magers moved to the Communication Bureau in the spring of 2015.
Lieutenant Stephen Rutkowski was appointed to the Toledo Fire & Rescue Department on July 24, 1997. Lieutenant Rutkowski was promoted to Lieutenant on March 15, 2013. He currently serves as a staff Lieutenant in the Communications Bureau.
2144 Monroe Street
Toledo, Ohio 43624